FAQ's

Global Payment accounts are commonly used by the following types of customers:
Personal Account

• Sending funds to family overseas
• Buying foreign property
• Purchasing foreign goods

Small to Medium Sized Businesses

• Making payments to international suppliers
• Visit OnlineFX for business

Depending on the nature of your transaction, different types of information may be required.

If you are an individual or a sole proprietor, you will need all of the following:

• Bank statement
• One, valid primary piece of government issued photo identification and one, valid secondary piece of identification*
• Physical mailing address, PO boxes are not accepted

*Examples of acceptable identification include passport, birth certificate, and driver's license.

Upon completing the online registration, you will receive an email with information about the status of your account. You may be required to provide additional information to complete your account registration.

Once all requirements have been satisfied, you will receive an email confirming the activation your account.

There is no fee to start and hold an account. Fees vary by your actual transaction. Depending on the nature of your transaction, some charges may be imposed by a third party institution such as banks and payment processors. Please see the payment types section for more information

Speed varies by the options you choose. Please see the payment types section for more information.

No. You can send a payment directly into their bank account or as a draft (which is like a money order) through the mail. Drafts are available only in select countries.

Yes, your bank statement is only used for authentication. Therefore you will still need to add your bank account manually once your account has been activated.

Customer Service representatives are available 24 hours a day, six days a week. Please call 1-800-773-546 or email online@westernunion.com.